Terms and conditions

General conditions of Sale:

Prices, photos and descriptions:
The sales prices of the products shown on the Ottopuntouno Srl website include taxes.
Delivery costs are indicated when filling in the cart.
The photos do not always show the real product sold, but they are demonstrative, you should always check the title and description.
All data published in the announcements are valid, except for errors and / or omissions of transcription, in the title, price, description or photos.

Warranty

Sales are backed by guarantees for defects and faults provided for by law. Pursuant to Article 53 of Legislative Decree No. 206 of 6 September 2005, if the customer is a consumer, he has the right to withdraw from the purchase contract for any reason and without providing explanations. To exercise this right, the customer must send a written communication within 14 working days from the date of receipt of the goods. The communication is addressed, upon communication, by post to info@ottopuntouno.net goods. The goods must then be returned to the customer within 14 days from the date of receipt of the goods. We will refund the full amount paid (excluding shipping costs) after verifying the integrity of the goods. For written confirmation of all contractual conditions or additional information referred to in the article. 53 Legislative Decree 206/2005. READ THE D.LGS.

Withdrawal

The “Satisfied or Refunded” formula provides for the replacement of the products present in the package and not as described, other than the order or the wrong color. The refund amount must be simple customer request.